We hope to find answers to any questions you want to know here。

Q:Where can I view and purchase a mirror?
A:You can purchase LED mirrors on our secure website www.hauschenhome.us

Q:How long can I receive my order after placing an order?
A:It usually takes 1-2 business days to process your order and delivering time takes 3-5 business days. When your order is ready to be shipped out, you will receive a shipment confirmation e-mail.

Q:How can I track my order? (TRACKING ORDERS )
A:You can track your order number by clicking on the tracking number located near the bottom of the confirmation e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at info@hauschenhome.us or for more information.

Q:Do you have a warehouse in the US?
A:Hauschenhome has a dedicated US warehouse, so you can rest assured to place orders.

Q:How long does shipping take?
A:It takes about 7days to ship from the US warehouse

Q:My Item Arrived Damaged,what should I do?
A:Customers have 48-hours to contact us about any order that arrives damaged . The return costs caused by any product problems are all on Hauschen Home.

Q: What if I am not satisfied with the mirror I received? Can I return or exchange the goods?
A: hauschenhome As a brand Mirror worthy of customers' trust.
hauschenhome will be responsible for customers' preferences.
If the customer is not satisfied with the mirror received (that the product and product packaging are not damaged), please contact us within 48 hours , and the product can be returned and exchanged free of charge. Any product problems caused All return costs are borne by Hauschen Home.

Q:Return Process
A:To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To be eligible for a full refund:

Items must be in new, saleable condition in the original packaging
All accessories must be included (if applicable)
We also advise you to retain your proof of purchase
You may receive a partial refund if:

Any item is not in its original condition
Any item is damaged or missing parts

To start a return, you can contact us at the contact us page or directly email info@hauschenhome.us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will not be accepted.

You can always contact us for any return question at info@hauschenhome.us.

Q:How do I findmy invoice/receipt for my purchase?
A:Payment for your order is processed by PayPal, a trusted third-party payment application. Therefore, Hauschenhome does not collect any personal information or credit card information when processing payment applications. If you have any questions, please contact our support team via infor@Hauschenhome.us.

Q:What is the hauschenhome Warranty?
A:HAUSCHENHOME.US provides a 3-year warranty with 100% confidence. All LED mirrors enjoy a 5-year warranty, which makes your purchase more assured. We can guarantee the high quality and durability of all hauschenhome mirrors. In order to increase the trust and reliability of our customers, we will provide a 3-year warranty or replacement. Please keep your invoice, as this will serve as proof of warranty or replacement.
LED light-guarantee 3 years
We use the best LED strips, and provide a 3 year warranty or replacement. If you encounter any problems with LED strips/bulbs within 5 years after purchase, please contact us immediately
3-year warranty (the quality of the product itself ,does not include man-made damage to the mirror). Please note that if you hire labor costs, you will be responsible for it. Please contact our customer service team members via email: info@hauschenhome.us

Q:How to contact hauschenhome.us?
A:If we still haven't managed to answer your question please feel free to contact us at infor@hauschenhome.us.
(We will reply you within 24H)


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